Virgin Hotels New York City › FAQs
Know before you goVirgin Hotels New York City FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
9Where is Virgin Hotels New York City located?
Virgin Hotels New York City is at 1227 Broadway, New York, NY 10001 in the NoMad neighborhood of Manhattan.
What is the phone number for Virgin Hotels New York City reservations?
You can reach BookResorts agents for 24/7 assistance at +1 (888) 605-1350.
Does Virgin Hotels New York City charge a destination or resort fee?
Yes. Reservations include a mandatory daily Destination Fee of $35 plus tax that covers specific hotel amenities.
Is Wi‑Fi included at Virgin Hotels New York City?
Yes. Free high-speed Wi‑Fi throughout the hotel is included as part of the mandatory Destination Fee.
Is Virgin Hotels New York City a smoke-free property?
Yes. Virgin Hotels New York City is completely smoke-free, including all guest Chambers and suites.
What on-site dining and bars are available at Virgin Hotels New York City?
On-site venues include Everdene (New American), El Cielo (Colombian fine dining), The Riff Raff Club (cocktail lounge), and The Pool Club (rooftop bar beside the pool).
Does Virgin Hotels New York City have a spa and fitness center?
Yes. The hotel hosts Exhale Spa with multiple recovery amenities and a 24/7 Fitness Center with Technogym equipment; fitness access is included with the Destination Fee.
Does Virgin Hotels New York City have a rooftop pool?
Yes. There is a seasonal fourth-floor rooftop pool deck with loungers, cabanas, skyline views and a Pool Club bar.
Are pets allowed at Virgin Hotels New York City?
Dogs are allowed (up to two per stay) for an additional fee; cats are not permitted and dogs may not be left unattended in rooms.
Age policy & families
8What is the minimum age to make a reservation or check in at Virgin Hotels New York City?
Guests must be 21 years or older to make a reservation and to check in, and at least one person in each room must be 21 or older at check-in.
Is Virgin Hotels New York City suitable for families with children?
Families are welcome and children of all ages may stay, though the property sometimes hosts adult-only events, so call ahead to confirm amenity availability during your stay.
Can children use the rooftop pool at Virgin Hotels New York City?
Yes — poolside loungers and cabanas are open to all ages from 8:00 AM to 11:30 AM daily; after midday the Pool Club is restricted to guests 21 and over.
Are the hotel restaurants child-friendly at Virgin Hotels New York City?
Yes. Families are welcome to dine at the hotel's restaurants and bars, but the hotel may schedule adult-only events, so confirm with the hotel if you have concerns.
Can my dog join my family in the room at Virgin Hotels New York City?
Yes. Up to two dogs of any size are allowed per stay for an additional fee, with pet beds, bowls and treats provided; dogs may not be left unattended in rooms.
Is there any time when kids cannot use pool loungers at Virgin Hotels New York City?
Yes. From midday onward the Pool Club restricts access to guests 21 and over, so families should plan pool visits for the morning hours.
Are children allowed in the Pool Club bar area at Virgin Hotels New York City?
No. The Pool Club is restricted to guests 21 and over from midday onward; children may use the pool deck and loungers during the morning hours when all ages are allowed.
Should families call ahead before booking Virgin Hotels New York City?
Yes. Because the hotel periodically hosts adult-only events and schedules change for venues, families are advised to call ahead to confirm which amenities will be available.
Check-in & hotel policies
9What are the standard check-in and check-out times at Virgin Hotels New York City?
Standard check-in is 3:00 PM and standard check-out is 12:00 PM (noon); flexible times can be requested by contacting the Junction (front desk) team.
What ID and payment are required at check-in at Virgin Hotels New York City?
Guests must present a valid photo ID and a credit or debit card at check-in.
Does Virgin Hotels New York City require a deposit for incidentals?
Yes. A damage/incidentals deposit is collected before check-in and is refunded after check-out; one source lists a common amount of $100.
What does the Destination Fee at Virgin Hotels New York City cover?
The mandatory Destination Fee covers free high-speed Wi‑Fi, 24/7 fitness center access, complimentary bottled water on request, coffee and tea, and access to live music experiences on property.
Does Virgin Hotels New York City accept cash payments?
The property accepts major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB and Carte Blanche) and offers cashless transactions; specific cash acceptance policies should be confirmed with the hotel.
Is parking available at Virgin Hotels New York City?
Yes. 24/7 valet parking is available at the main entrance with overnight rates quoted by the hotel for standard vehicles and SUVs; the property does not offer self-parking or in-and-out privileges.
Does Virgin Hotels New York City provide airport shuttle service?
No. The hotel does not provide airport transfer/shuttle service according to hotel listings, though third-party options are available nearby.
Is Virgin Hotels New York City accessible for guests with mobility needs?
Yes. The hotel offers multiple accessibility features including wheelchair-accessible entry paths, public washrooms, fitness center, pool, and dining areas, plus braille/raised signage.
Is the hotel smoke-free at Virgin Hotels New York City?
Yes. The entire property, including all guest Chambers and suites, is smoke-free.
Rooms & suites overview
9What room types are available at Virgin Hotels New York City?
Room types include Room, City View; Room, 2 Double Beds (Chamber 2 Double Beds); Room, 1 King Bed (Chamber King); Room, 1 King Bed (Sky Chamber King Empire View); Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View); Room, City View (Sky Chamber City View); and several Grand Suites including Sky Grand Chamber Suite - City View, Sky Grand Chamber Suite + Terrace, Sky Grand Chamber Suite Empire Views, and Grand Suite.
Which rooms at Virgin Hotels New York City offer city or Empire State Building views?
Several room types advertise city or Empire State Building views, including Room, City View; Sky Chamber City View; Sky Chamber King Empire View; and the Sky Grand Chamber Suite Empire Views.
How many guests do the Chambers and suites at Virgin Hotels New York City typically accommodate?
Most listed Chambers and suites are configured for up to 2 guests; check the specific room description when booking for exact occupancy details.
What bed configurations are available at Virgin Hotels New York City?
Bed options across room types include 1 King Bed and 2 Double Beds, depending on the Chamber or suite you select.
What is the size of the Sky Grand Chamber Suite - City View at Virgin Hotels New York City?
The Sky Grand Chamber Suite - City View is listed at 555 sq. ft. and accommodates 2 guests with 1 King Bed.
Is Wi‑Fi included in guest rooms at Virgin Hotels New York City?
Yes. Free high-speed Wi‑Fi is included in every Chamber and suite as part of the mandatory Destination Fee.
Are pets allowed to stay in guest rooms at Virgin Hotels New York City?
Yes. The hotel allows up to two dogs per room for an additional fee; dogs may not be left unattended in guest rooms.
Are guest rooms at Virgin Hotels New York City wheelchair accessible?
Yes. The hotel offers accessible Chambers and features to accommodate guests with mobility needs; request accessible room options when booking.
Do Virgin Hotels New York City suites have terraces?
Some suites include terrace options, such as the Sky Grand Chamber Suite + Terrace; check the specific suite listing for terrace availability.
Room by room
98Room, City View
What does the Room, City View at Virgin Hotels New York City look out on?
This 323 sq. ft. room is framed by floor-to-ceiling windows that open the space up to the Manhattan skyline. The hotel stands 38 stories tall at 1227 Broadway in NoMad, so the outlook is a true urban panorama. The exact skyline angle depends on the floor and the room you are assigned.
How is the bed set up and who does this room sleep?
The room has one king bed and sleeps 2 guests , which makes it a natural fit for couples or solo travelers. At least one person in the room must be 21 or older at check-in.
Does the room have a balcony or private terrace?
The view here comes through the room's floor-to-ceiling windows. For fresh air, the hotel has outdoor spaces to enjoy: the Everdene sky bar terrace on the third floor and the seasonal rooftop pool deck and bar on the fourth floor, with Empire State Building views.
What is the bathroom like?
The bathroom is private and includes a rainfall showerhead , designer toiletries, bathrobes, a hair dryer and towels. Towels and bed sheets are changed every two days, and turndown service is part of the stay.
What comes with the room in terms of technology and refreshments?
You get a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu. There is also a coffee and espresso maker, a minibar, free bottled water and 24-hour room service . Blackout drapes and climate-controlled heating and air conditioning help with sleep and comfort.
Is the room accessible for guests with mobility or hearing needs?
This category includes wheelchair-width doorways (40 inches) , a grab bar in the shower, Braille/raised signage and closed captioned TV. The hotel also offers wheelchair-accessible parking.
What does the daily Destination Fee cover?
Stays include a mandatory $35 plus tax daily Destination Fee , in addition to the room rate. It covers high-speed Wi-Fi, 24/7 access to the fifth-floor fitness center with Technogym equipment, coffee and tea, bottled water on request and access to live music experiences on property.
Is this room a good choice for families or couples?
With one king bed and space for two, the Room, City View suits couples and solo travelers best. Families are welcome at Virgin Hotels New York City, but the hotel often holds adult-only events. The Pool Club is restricted to guests 21 and over from midday, so it is worth calling ahead if you are traveling with children.
How easy is it to get around from the hotel?
The 33rd Street subway/PATH station is about 1,000 feet away , and Penn Station is less than 0.6 miles. The Empire State Building, Madison Square Garden and the Flatiron Building are each about half a mile on foot. The hotel does not run an airport shuttle. LaGuardia is the closest airport, roughly a 17–23 minute drive without traffic.
What is there to eat, drink and unwind on property?
Everdene , the third-floor New American restaurant and bar, serves breakfast, lunch and dinner daily. The Riff Raff Club cocktail bar on the 39th floor is open Monday to Saturday evenings. Exhale Spa offers a hammam, dry sauna, Snow Room and Salt Room, and the seasonal rooftop pool deck is open 8am to 8pm.
Room, 2 Double Beds (Chamber 2 Double Beds)
How are the beds arranged in the Chamber 2 Double Beds room, and how many people does it sleep?
This 335 sq. ft. Chamber at Virgin Hotels New York City is set up with 1 king bed or 2 double beds and sleeps up to 4 guests . The two-double layout suits friends, colleagues or a family sharing. One person in each room must be 21 or older at check-in.
What will I see from the room, and is there a balcony?
The Chamber has floor-to-ceiling windows that open up views over the NoMad neighborhood. For outdoor space, the hotel has a seasonal fourth-floor rooftop pool deck with views that include the Empire State Building, and the sky bar terrace at Everdene on the third floor.
What is the bathroom like?
The private bathroom has a rainfall showerhead , designer toiletries , bathrobes, a hair dryer and towels. Towels and bed sheets are changed every two days, and housekeeping comes daily.
Is this room suitable for working remotely or a longer stay?
Yes. The room has a desk, desk chair and laptop workspace , free Wi-Fi , free local calls and an iron and ironing board. Blackout drapes and turndown service help with rest, and room service runs 24 hours .
What can I use in the room for entertainment and refreshments?
You get a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu, with closed captioning. There is also a minibar , an espresso maker and a coffee and tea setup, plus free bottled water.
What does the daily Destination Fee cover?
Stays carry a $35 + tax daily Destination Fee . It covers high-speed Wi-Fi, 24/7 access to the fifth-floor fitness center , bottled water on request, coffee and tea, and access to live music experiences on property. The fee is charged in addition to the room rate.
Where are the hotel's restaurants, bars, pool and spa?
Everdene , a New American restaurant and bar with a terrace, fills the third floor. The Riff Raff Club is a cocktail bar on the 39th floor, open Monday to Saturday evenings. The seasonal rooftop pool deck is open to all ages from 8:00 to 11:30am, then the Pool Club is 21 and over from midday. Exhale Spa is on property and open daily from 9am to 8pm.
How easy is it to get around from the hotel?
The hotel is at 1227 Broadway in NoMad. The 33rd Street subway/PATH station is about a minute's walk and Penn Station is under 0.6 miles away. The Empire State Building, Madison Square Garden and the Flatiron Building are each roughly half a mile off. LaGuardia is the nearest airport , about a 17–23 minute drive without traffic. The hotel does not run an airport shuttle.
What are check-in, check-out and age requirements?
Check-in is from 3:00 PM and check-out is at 12:00 noon . Flexible times can be requested by calling the Junction (front desk) team. Guests must be over 21 to reserve and check in , and a photo ID and credit card are required at the desk.
Can I bring my dog or my car?
The hotel welcomes up to 2 dogs of any size for an additional fee, commonly cited as $100 per stay. Cats are not allowed. Valet parking is available 24/7 at $75 a night for standard vehicles and $90 for SUVs, plus tax, with no self-parking.
Room, 1 King Bed (Chamber King)
What is the Chamber King at Virgin Hotels New York City like?
The Chamber King is a 270 sq. ft. room with 1 king bed , designed for two guests. It has floor-to-ceiling glazing with city skyline views , climate-controlled heating and air conditioning, and blackout drapes for restful sleep.
Who does the Chamber King sleep comfortably?
The room sleeps 2 guests on a single king bed, which makes it a natural fit for a couple or two travelers. At 270 sq. ft., it is a compact room, so families with children may prefer to look at larger room types.
What is the bathroom like in the Chamber King?
The private bathroom has a rainfall showerhead , bathrobes, designer toiletries and a hair dryer. Towels and bed sheets are changed every 2 days, and daily housekeeping is provided.
What technology and conveniences are in the room?
You get a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu, free WiFi , free local calls, and both a coffee/tea maker and an espresso maker. There is also a stocked minibar, complimentary bottled water, an iron and ironing board, and 24-hour room service .
Is the Chamber King a good choice for working while I travel?
Yes. The room has a desk, desk chair and laptop workspace , plus free WiFi, so you can work comfortably in the room. The 24/7 fitness center is also included in the daily Destination Fee, which helps if you want to fit in a workout around meetings.
What does the daily Destination Fee cover?
Stays at Virgin Hotels New York City carry a mandatory $35 + tax daily Destination Fee . It covers high-speed Wi-Fi, 24/7 fitness center access, complimentary bottled water on request, coffee and tea, and access to live music experiences on property. It is charged in addition to the room rate.
What are check-in and check-out times, and is there an age requirement?
Check-in is from 3:00 PM and check-out is at 12:00 PM (noon) . Flexible times can be requested by calling the Junction (front desk) team. Guests must be 21 or older to reserve and check in, and a photo ID and credit card are required at arrival.
Where can I eat and drink without leaving the hotel?
Everdene , a New American restaurant and bar with a sky bar terrace, takes up the third floor and serves breakfast, lunch, dinner and weekend brunch. The Riff Raff Club , an intimate cocktail bar with skyline views, opens in the evening and is closed on Sundays. In-room dining is available 24 hours a day.
Is there a pool, and is the hotel convenient for getting around Manhattan?
The seasonal rooftop pool deck on the fourth floor is open to guests, with loungers open to all ages in the morning and the Pool Club limited to guests 21 and over from midday. The hotel is at 1227 Broadway in NoMad, about 1,000 feet from the 33rd Street subway/PATH station . It is also about 0.5 miles from the Empire State Building and Madison Square Garden, and less than 0.6 miles from Penn Station.
Room, 1 King Bed (Sky Chamber King Empire View)
What does the Sky Chamber King Empire View look out on?
This room is named for its Empire State Building view and offers city-skyline outlooks. The hotel rises 38 stories with floor-to-ceiling windows at 1227 Broadway in NoMad. The Empire State Building is only about half a mile away, so the landmark is part of the neighborhood as well as the view. Blackout drapes are there when you want the room darker for sleep.
How is the bed set up and who does the room sleep?
The Sky Chamber King Empire View has one king bed and sleeps 2 guests . At 283 sq. ft. it is best for a couple or a solo traveler. At least one guest in the room must be 21 or older at check-in.
What is the bathroom like?
The room has a private bathroom with a rainfall showerhead and shower. It comes with bathrobes, designer toiletries, a hair dryer and towels, which are changed every 2 days.
What technology and comforts are in the room?
You get a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu, plus closed captioned TV. Free WiFi and free local calls are included. There is an espresso maker, a coffee/tea maker, free bottled water and a minibar, with room service open 24 hours . Climate-controlled air conditioning and heating let you set the temperature.
Is this room a good choice for working while travelling?
Yes. The room has a desk, desk chair and laptop-friendly workspace , plus an iron and ironing board. Free high-speed WiFi comes with the daily Destination Fee. The espresso maker and 24-hour room service help on long days, and the Fitness Center is open 24/7 on the fifth floor with Technogym equipment.
What does the daily Destination Fee cover?
Stays at Virgin Hotels New York City carry a mandatory $35 plus tax daily Destination Fee . It covers free high-speed WiFi, 24/7 Fitness Center access, complimentary bottled water on request, coffee and tea, and access to live music experiences on property. It is added to the room rate, so allow for it when budgeting.
What are the check-in and check-out times and age requirements?
Check-in is from 3:00 PM and check-out is at 12:00 PM (noon) . Flexible times can be requested through the Junction (front desk) team. Guests must be over 21 to reserve and check in, and you will need a photo ID and credit card at arrival. The hotel is smoke-free.
Where can I eat and drink at the hotel?
Everdene fills the third floor with New American dining, a cocktail program and a terrace with Midtown views. It serves breakfast daily from 7am to 11am. The Riff Raff Club is a cocktail bar overlooking Broadway and the Empire State Building. It is open Monday to Saturday evenings and closed Sundays. The seasonal rooftop Pool Club has a bar, and from midday it is for guests 21 and over.
How do I get to Virgin Hotels New York City from the airport and around Manhattan?
The hotel does not offer an airport shuttle . LaGuardia is the nearest airport, roughly 17 to 23 minutes by car without traffic. Newark and JFK are each about 16 miles away. The 33rd Street subway/PATH station is about 1,000 feet from the hotel, and Penn Station is under 0.6 miles away. Valet parking is $75 a night for standard vehicles and $90 for SUVs, plus tax.
What can I do nearby, and is the spa open to hotel guests?
Madison Square Garden, the Empire State Building and the Flatiron Building are each about half a mile away , and Macy's Herald Square is about a 5-minute walk. On site, Exhale Spa is open daily from 9am to 8pm. It has a hammam, dry sauna, Snow Room and Salt Room, plus massages and facials.
Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)
What does the Sky Chamber 2 Double Beds w/ View look out on?
This Chamber at Virgin Hotels New York City has a clear city view that brings Manhattan light into the room. Blackout drapes let you darken the room for sleep when you want to.
How are the beds set up, and who does the room sleep comfortably?
The room has two double beds and sleeps up to 4 guests . At 335 sq. ft., it suits two couples, friends travelling together, or a family.
What is the bathroom like?
The private bathroom has a rainfall showerhead , bathrobes, designer toiletries and a hair dryer. Towels are changed every two days.
Does the room have accessibility features?
Yes. The Chamber has Braille and raised signage and a closed captioned TV. Wheelchair-accessible parking is also available at the hotel.
What comes with the room, and what is the Destination Fee?
Each stay carries a mandatory $35 plus tax daily Destination Fee . It covers high-speed Wi-Fi, 24/7 fitness center access, coffee and tea, bottled water on request, and access to live music experiences on property. In the room you also get a minibar, an espresso maker and a 55-inch smart TV with Netflix and Hulu.
Is the Sky Chamber with two double beds a good choice for families?
Families are welcome at Virgin Hotels New York City, and the room sleeps four. The hotel sometimes holds adult-only events, so call ahead to check what will be running during your stay. The rooftop Pool Club is open to all ages from 8:00 to 11:30am. From midday it is for guests 21 and over. At least one person in each room must be 21 or older at check-in.
Where can I eat and drink without leaving the hotel?
Everdene , a New American restaurant and bar on the third floor, serves breakfast daily from 7am to 11am. The Riff Raff Club is a cocktail bar on the 39th floor, open Monday to Saturday from 5pm. In the room, 24-hour room service is also available.
How easy is it to get around from the hotel?
The hotel is at 1227 Broadway in NoMad. The 33rd Street subway/PATH station is about 1,000 feet away, and Penn Station is less than 0.6 miles away. The Empire State Building, Madison Square Garden and the Flatiron Building are each about half a mile on foot. LaGuardia is the nearest airport, about a 17–23 minute drive without traffic. The hotel does not run an airport shuttle.
What are check-in and check-out times, and can I bring my car?
Check-in is from 3:00 PM and check-out is at 12:00 PM . Call the Junction team to ask about flexible times. Valet parking is available 24/7 at $75 a night for standard vehicles and $90 for SUVs, plus tax. There is no self-parking. Guests need a photo ID and a credit card at check-in.
Grand Suite, City View (Sky Grand Chamber Suite - City View)
What does the Sky Grand Chamber Suite – City View look out on?
This suite has a City View that frames the energy of NoMad, seen through large windows. Virgin Hotels New York City rises 38 stories at 1227 Broadway on the corner of 29th Street, so guests look out over Manhattan from above the street.
How big is the suite and how are the beds arranged?
The suite measures 555 sq. ft. and is arranged around one king bed . It sleeps 2 guests . A desk and desk chair make up a laptop workspace in the room.
What is the bathroom like in the Sky Grand Chamber Suite?
The private bathroom has a rainfall showerhead and a separate shower. It also has designer toiletries, bathrobes, towels (changed every two days) and a hair dryer.
What tech and in-room comforts come with the suite?
There is a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu. The room also has a coffee/tea maker and an espresso maker , complimentary bottled water and a minibar. 24-hour room service , free local calls, climate-controlled air conditioning and heating, blackout drapes and turndown service are included. Iron and ironing board are provided too.
What does the daily Destination Fee include?
Stays at Virgin Hotels New York City carry a mandatory $35 + tax daily Destination Fee . It covers free high-speed Wi-Fi , 24/7 fitness center access , complimentary bottled water on request, coffee and tea, and access to live music experiences on property.
Is the suite a good choice for couples, and can children stay?
With one king bed and space for two guests, the suite suits couples and business travelers. Families are welcome at the hotel, but the hotel often holds adult-only events, so guests with children should call ahead. One person in each room must be 21 or older at check-in.
Where can I eat and drink at the hotel?
Everdene , the New American restaurant and bar, fills the third floor and serves breakfast, lunch and dinner daily, with the bar open 11am to 12am. The Riff Raff Club , a cocktail bar, sits on the 39th floor and opens at 5pm Monday to Saturday (closed Sundays). In the suite, room service runs 24 hours .
What is there to do at the hotel itself, such as the pool, spa and gym?
The seasonal fourth-floor rooftop pool deck is open 8am to 8pm. Loungers are open to all ages until 11:30am, and the Pool Club is 21+ from midday. Exhale Spa offers massages, facials, a hammam, a dry sauna, a Snow Room and a Salt Room, daily from 9am to 8pm. The fifth-floor fitness center is open 24/7.
How easy is it to get around from the hotel?
The hotel is in NoMad , about 1,000 feet from the 33rd Street subway/PATH station . It is under 0.6 miles from Penn Station and roughly 0.5 miles from the Empire State Building and Madison Square Garden . The hotel does not run an airport shuttle. LaGuardia is the nearest airport, about a 17–23 minute drive without traffic.
What are check-in times, accessibility features and parking for this suite?
Check-in is from 3:00 PM and check-out is at 12:00 PM . Photo ID and a credit card are required at check-in. The suite has Braille/raised signage and closed-captioned TV. Valet parking is available 24/7 at $75/night for standard vehicles and $90/night for SUVs, plus tax.
Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)
What does the Grand Suite, Terrace look out on?
The Grand Suite, Terrace is a 480 sq. ft. Sky Grand Chamber Suite + Terrace with a city view . Floor-to-ceiling windows and a private terrace frame the NoMad skyline from high in Virgin Hotels New York City's 38-story tower at 1227 Broadway.
How are the beds arranged and how many guests does the suite sleep?
The suite has one king bed and sleeps 2 guests , so it suits a couple or two travellers sharing. Bed sheets are changed every 2 days.
What is the bathroom like?
It is a private bathroom with a rainfall showerhead , designer toiletries, a hair dryer, bathrobes and towels that are changed every 2 days.
What is in the room for working or relaxing?
There is a 55-inch smart TV with premium channels and streaming services including Netflix and Hulu. You also get a desk and desk chair, a laptop workspace, an iron and ironing board, free local calls and free Wi-Fi . The TV is closed captioned.
What food and drink comes with the suite?
The suite has a minibar, free bottled water, a coffee and tea maker and an espresso maker . Room service is available 24 hours . For dining out, Everdene, the third-floor New American restaurant and bar, serves breakfast, lunch and dinner daily.
What does the daily Destination Fee cover?
Stays carry a mandatory $35 + tax daily Destination Fee . It covers high-speed Wi-Fi, 24/7 fitness center access, complimentary bottled water on request, coffee and tea, and access to live music experiences on property.
What are check-in and check-out times, and is there an age requirement?
Check-in is from 3:00 PM and check-out is at 12:00 PM (noon) . Flexible times can be requested through the Junction (front desk) team. Guests must be 21 or over to reserve and check in , and should bring a photo ID and a credit card.
Is the Grand Suite, Terrace a good fit for a family?
With one king bed and space for 2 guests , it is best suited to couples or solo travellers. Families are welcome at Virgin Hotels New York City, but the hotel often holds adult-only events, so it is worth calling ahead about amenities during your dates.
How close is the hotel to the sights and transit?
Virgin Hotels New York City sits in NoMad. The 33rd Street subway/PATH station is about 1,000 feet away , and Penn Station is under 0.6 miles. The Empire State Building, Madison Square Garden and the Flatiron Building are each about half a mile on foot.
Is there a pool, and is the suite accessible?
A seasonal rooftop pool deck with a bar and Empire State Building views is open daily from 8am to 8pm. Loungers are open to all ages from 8:00 to 11:30am, and the Pool Club is 21+ from midday. The suite offers braille and raised signage and a closed captioned TV.
Grand Suite
What does the Grand Suite at Virgin Hotels New York City look out on?
The Grand Suite has a city view , with large windows that bring Manhattan into the room. The hotel stands 38 stories tall at 1227 Broadway in NoMad, so you are looking out over the city from a high vantage point.
How is the Grand Suite set up, and how many guests does it sleep?
The suite is 477 sq. ft. with 1 King Bed and sleeps 2 guests . That makes it a natural fit for a couple or two travelers who want more room than a standard Chamber.
What is the bathroom like in the Grand Suite?
The private bathroom has a rainfall showerhead and shower, with bathrobes, designer toiletries and a hair dryer. Towels are changed every 2 days, and housekeeping visits daily.
What is there to eat and drink in the room?
The suite has a minibar , a coffee/tea maker , an espresso maker and free bottled water. Room service is available 24 hours , so you can order in at any hour. Cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM, and Everdene on the third floor serves breakfast, lunch and dinner.
Is the Grand Suite a good choice for working while travelling?
Yes. It has a desk and desk chair for a laptop workspace, free WiFi and free local calls. An iron and ironing board are also provided. The 55-inch smart TV with Netflix and Hulu helps you switch off afterwards.
What is included with my stay besides the room?
Every reservation carries a daily Destination Fee of $35 plus tax . It covers high-speed Wi-Fi, 24/7 access to the fitness center , coffee and tea, bottled water on request, and access to live music experiences on property. The fitness center is on the fifth floor and has Technogym cardio machines and free weights.
Does the Grand Suite suit couples, and can I bring children?
With one king bed and space for two, the suite suits couples best. Families are welcome at the hotel, but it often holds adult-only events, so call ahead if you are travelling with children. One person in the room must be 21 or older at check-in.
What can I do at the hotel when I am not in the suite?
There is a seasonal rooftop pool deck and bar on the fourth floor, open to hotel guests. From midday the Pool Club is for guests 21 and over, and after 12pm lounger and cabana reservations carry a rental fee plus a food-and-beverage minimum. The hotel also has a spa run by exhale, with a hammam, sauna and snow room. Everdene on the third floor has a sky bar terrace.
How easy is it to get around from the hotel?
The 33rd Street subway/PATH station is about 1,000 feet away, and Penn Station is less than 0.6 miles away for NJ Transit, Amtrak and LIRR. The Empire State Building and Madison Square Garden are each about 0.5 miles on foot. The hotel does not run an airport shuttle. LaGuardia is the nearest airport, roughly a 17–23 minute drive without traffic.
What are check-in and check-out times, and is parking available?
Check-in is from 3:00 PM and check-out is at 12:00 PM . Flexible times can be requested through the Junction (front desk) team. Valet parking is available 24/7 at $75 a night for standard vehicles and $90 for SUVs, plus tax. There is no self-parking or in-and-out access.
Room, City View (Sky Chamber City View)
What does the Sky Chamber City View look out on?
This room faces out over Manhattan's cityscape from the NoMad neighborhood, with the hotel rising 38 stories above 1227 Broadway. It is a city view rather than a balcony or terrace room, so the view is enjoyed from your window.
How are the beds set up, and who does the room sleep?
The Sky Chamber City View has 1 king bed and sleeps 2 guests . At 270 sq. ft. it suits a couple or a solo traveler best.
What is the bathroom like?
The private bathroom has a rainfall showerhead , bathrobes, designer toiletries and a hair dryer. Towels are refreshed every two days.
Can I work from the room?
Yes. There is a desk with a desk chair and a laptop workspace , free high-speed Wi-Fi, free local calls and an iron and ironing board. An espresso maker and a coffee/tea maker are in the room for your working hours.
What is there to watch and drink in the room?
A 55-inch smart TV offers premium channels plus streaming services including Netflix and Hulu. The room also has a minibar, free bottled water, and 24-hour room service .
What does the nightly Destination Fee cover?
Stays at Virgin Hotels New York City carry a mandatory $35 plus tax daily Destination Fee . It covers high-speed Wi-Fi, 24/7 fitness center access, coffee and tea, bottled water on request and access to live music experiences on property. It is added on top of the room rate.
What are check-in and check-out times, and is there an age minimum?
Check-in is from 3:00 PM and check-out is at 12:00 PM . Flexible times can be requested by calling the front desk team. Guests must be over 21 to reserve and check in, and need a photo ID and credit card on arrival.
Can guests in this room use the rooftop pool?
The fourth-floor rooftop pool deck is seasonal, with loungers, cabanas and a bar. Hotel guests make a reservation to use it. Loungers are open to all ages from 8:00 to 11:30am, and from midday the Pool Club is for guests 21 and over.
How easy is it to get around from the hotel?
The hotel is about a 1-minute walk from the 33rd Street subway/PATH station and under 0.6 miles from Penn Station. The Empire State Building and Madison Square Garden are each about half a mile away. The hotel does not run an airport shuttle.
Is the Sky Chamber City View accessible, and can I bring a dog?
The room includes braille/raised signage and closed-captioned TV . The hotel welcomes up to 2 dogs of any size for an additional fee, commonly cited as $100 per stay. Cats are not allowed, and dogs may not be left unattended in rooms.
Grand Suite (Sky Grand Chamber Suite Empire Views)
What does the Grand Suite look out on at Virgin Hotels New York City?
The Grand Suite (Sky Grand Chamber Suite Empire Views) faces out over the Manhattan skyline , with the Empire State Building in the picture. The hotel rises 38 stories in NoMad, so the outlook is well above street level.
How is the bed set up, and how many guests does the Grand Suite sleep?
The suite has 1 King Bed and sleeps up to 3 guests . It suits a couple looking for extra room, or a small party of three. One person in each room must be 21 or older at check-in.
How big is the Grand Suite?
The suite measures 630 sq. ft. , a generous footprint for a Manhattan hotel room. That leaves space for sleeping, working at the desk and unwinding after a day in the city.
What is the bathroom like in the Grand Suite?
The private bathroom has a rainfall showerhead , bathrobes, designer toiletries and a hair dryer. Towels are changed every 2 days, and housekeeping visits daily.
What in-room amenities can I expect?
Expect a 55-inch smart TV with premium channels and streaming including Netflix and Hulu. There is also an espresso maker and a coffee/tea maker, a minibar, complimentary bottled water and 24-hour room service . For work you get free Wi-Fi, free local calls, a desk with chair, a laptop workspace and an iron and ironing board. Blackout drapes, climate control and turndown service help with a restful night.
Is the Grand Suite accessible?
The suite offers braille/raised signage and a closed-captioned TV . The hotel also has wheelchair-accessible parking. Valet parking is available 24/7 at the main entrance, at $75 per night for standard vehicles and $90 for SUVs, plus tax.
What is included with my stay, and is there a mandatory fee?
A daily Destination Fee of $35 plus tax applies to all stays. It covers high-speed Wi-Fi, 24/7 access to the fifth-floor fitness center, complimentary coffee and tea, bottled water on request, and access to live music on property. Check-in is from 3:00 PM and check-out is at noon. Guests need a photo ID and credit card at check-in.
Where can I eat and drink without leaving the hotel?
Everdene on the third floor serves New American cuisine from breakfast through dinner, with a sky bar terrace. The Riff Raff Club , a cocktail bar high in the tower, is open Monday to Saturday evenings. The seasonal fourth-floor rooftop pool deck and Pool Club are open 8am to 8pm. Pool loungers are open to all ages until 11:30am, then the Pool Club is 21 and over.
Is the hotel well placed for getting around New York?
The hotel is at 1227 Broadway in NoMad, about a minute's walk from the 33rd Street subway/PATH station . It is under 0.6 miles from Penn Station. The Empire State Building, Madison Square Garden and the Flatiron Building are each about 0.5 miles away. There is no airport shuttle, but LaGuardia is roughly a 17 to 23 minute drive without traffic.
Is the Grand Suite suitable for families, and can I bring a dog?
Families are welcome , though the hotel sometimes hosts adult-only events, so call ahead about amenities during your dates. The hotel allows up to 2 dogs of any size for an additional fee. Dogs cannot be left unattended in rooms, and cats are not permitted. Pets are welcome in the lobby, the third-floor lounge and the patio, but not at the pool.
Food & drink
10Is breakfast included at Virgin Hotels New York City?
No. Cooked-to-order breakfast is available daily from 7:00 AM to 11:00 AM for an additional fee and is not included in the standard room rate.
What on-site restaurants and bars does Virgin Hotels New York City have?
The hotel features Everdene (New American indoor-outdoor rooftop restaurant), El Cielo (Colombian fine dining), The Riff Raff Club (39th-floor cocktail lounge), and The Pool Club (rooftop pool bar).
When is Everdene open at Virgin Hotels New York City?
Everdene serves breakfast daily 7:00 AM–11:00 AM, lunch 12:00 PM–3:00 PM, dinner 3:00 PM–11:00 PM, with the bar open 11:00 AM–12:00 AM and brunch on weekends from 12:00 PM–3:00 PM.
Does Virgin Hotels New York City offer happy hour?
Yes. Everdene hosts a daily happy hour from 4:00 PM–6:00 PM, and The Riff Raff Club runs a Skyline Happy Hour Tuesday–Friday from 5:00 PM–7:00 PM.
Can families dine at Virgin Hotels New York City restaurants?
Yes. Families and children are welcome to dine on property, though the hotel sometimes hosts adult-only events so it's best to call ahead to confirm which venues will be family-friendly during your stay.
Are pets allowed in dining areas at Virgin Hotels New York City?
Pets are allowed in select public spaces such as the lobby, third-floor lounge, and outdoor patio, but the outdoor pool is off-limits to pets; check with staff about specific dining-area access.
Can I make reservations for Everdene or The Riff Raff Club at Virgin Hotels New York City?
Yes. Everdene accepts table bookings (including RSVPs for recurring events), and The Riff Raff Club takes reservations up to 14 days in advance with group booking options via their reservations email.
Does Virgin Hotels New York City provide room service or in-room dining details?
The provided facts do not specify room service availability or hours, so please contact the hotel or your BookResorts agent for current in-room dining options.
What type of food does El Cielo serve at Virgin Hotels New York City?
El Cielo offers Colombian fine dining focused on refined dishes inspired by Colombia’s regional flavors; hours vary, so check with the concierge for current dinner times.
Are there snacks and light bites at the Pool Club at Virgin Hotels New York City?
Yes. The Pool Club serves cocktails and bar snacks beside the seasonal pool deck, with the Pool Club Bar open daily from 10:00 AM–8:00 PM.
Spa & wellness
9Is there a spa at Virgin Hotels New York City?
Yes. The hotel is home to Exhale Spa at Virgin Hotels New York, a full-service spa located on property.
What are the Exhale Spa hours at Virgin Hotels New York City?
Exhale Spa is open seven days a week from 9:00 AM to 8:00 PM.
What amenities does Exhale Spa at Virgin Hotels New York City include?
The spa includes a coed hammam, a dry sauna, a European-style Snow Room, and a Salt Room with a Salt Lounge Journey; it also offers recovery amenities and treatments.
What treatments are offered at Exhale Spa at Virgin Hotels New York City?
The spa menu features 60- and 90-minute massages, facials, body treatments, and a signature 'Secret Facial' with lymphatic-drainage massage.
Can non-hotel guests use Exhale Spa at Virgin Hotels New York City?
Yes. Exhale serves local New Yorkers as well as hotel guests, and the spa offers memberships for locals and visitors.
Does Exhale Spa at Virgin Hotels New York City offer a day-pass for amenities?
Yes. The spa offers a 'Recovery Day Pass' that provides unlimited access to spa amenities such as the hammam, sauna, snow room, and salt room.
How many treatment rooms does Exhale Spa at Virgin Hotels New York City have?
The Exhale Spa location at Virgin Hotels NYC has 10 treatment rooms plus recovery spaces including the hammam, sauna, and snow room.
Are spa services included in the Destination Fee at Virgin Hotels New York City?
No. The Destination Fee covers high-speed Wi‑Fi, fitness center access, bottled water on request, coffee and tea, and live music experiences; spa treatments are offered separately.
Can I book couples or private spa treatments at Virgin Hotels New York City?
The available facts confirm full-service customizable treatments but do not specify private or couples rooms; contact Exhale Spa or the concierge to inquire about couples or private treatment options.
Pools & on site
9Does Virgin Hotels New York City have a pool?
Yes. The hotel has a seasonal fourth-floor rooftop pool deck with loungers, cabanas, skyline views, and a Pool Club bar.
What are the Pool Club hours at Virgin Hotels New York City?
The pool deck is seasonally open daily from 8:00 AM to 8:00 PM, and the Pool Club Bar is open daily from 10:00 AM to 8:00 PM.
Can I reserve a lounger or cabana at Virgin Hotels New York City?
Yes. Lounger and cabana reservations are available, but after 12:00 PM reservations require a rental fee plus a food-and-beverage minimum; hotel guests have priority.
Is the Pool Club at Virgin Hotels New York City open to non-hotel guests?
Yes. The rooftop pool is open to the public with a reservation, though priority is given to hotel guests and non-hotel reservations may carry a fee and minimum spend.
Can children use the pool at Virgin Hotels New York City?
Poolside loungers and cabanas are open to all ages from 8:00 AM to 11:30 AM daily, but from midday onward the Pool Club is restricted to guests 21 and over.
Are pets allowed at the pool at Virgin Hotels New York City?
No. The outdoor pool is off-limits to pets.
Do I need to book Pool Club access in advance at Virgin Hotels New York City?
Yes. Hotel guests should make a reservation to use the pool/Pool Club, and non-hotel guests book through the Pool Club page or third-party platforms like ResortPass.
Where is the rooftop pool located at Virgin Hotels New York City?
The seasonal rooftop pool deck is located on the fourth floor of the hotel and offers views including the Empire State Building.
Are loungers at the pool complimentary at Virgin Hotels New York City?
Loungers and cabanas are complimentary and first-come, first-served during the morning hours when the pool is open to all ages, but paid reservations apply after 12:00 PM.
Weather & seasons
8When is the best time to visit Virgin Hotels New York City for mild weather?
Late April through early June and September through late October are frequently recommended for mild weather, manageable crowds, and outdoor events.
What is summer like near Virgin Hotels New York City?
Summer (June–August) brings long days and many outdoor events but also higher temperatures and humidity; plan accordingly for heat on city walks and rooftop activities.
What should I expect in winter when staying at Virgin Hotels New York City?
Winter (December–February) is the coldest season with lower hotel rates and shorter lines at some attractions; expect chilly temperatures and dress in warm layers.
Are the pool and rooftop venues seasonal at Virgin Hotels New York City?
Yes. The rooftop pool deck and Pool Club are seasonal; check current opening dates and hours before you travel.
Is May a good month to visit Virgin Hotels New York City?
Yes. May is often cited as an excellent single month to visit for warm but not overly hot weather, long daylight hours, and the start of outdoor programming.
Do seasons affect hotel events or family-friendly amenities at Virgin Hotels New York City?
Yes. The hotel sometimes hosts adult-only events and seasonal programming that may affect which amenities are family-friendly, so call ahead to confirm availability for your travel dates.
How does seasonality affect hotel rates at Virgin Hotels New York City?
Seasonality influences demand: winter often offers lower rates and fewer crowds, while spring and fall tend to be busier; specific rates vary by date and should be checked when booking.
Will weather impact travel to Virgin Hotels New York City from nearby airports?
Weather can affect travel times from LaGuardia, JFK, and Newark as with any major city; leave extra time for airport transfers during inclement weather.
Getting there & around
10How do I get to Virgin Hotels New York City from LaGuardia Airport?
The hotel does not provide airport transfers; LaGuardia (LGA) is the nearest airport and is about a 17–23 minute drive without traffic, so taxis, rideshares, or private cars are the usual options.
Is Virgin Hotels New York City close to public transit?
Yes — the 33rd Street subway/PATH station is about a 1-minute walk from the hotel and Penn Station is under 0.6 miles away, giving easy access to multiple subway lines, NJ Transit, Amtrak and the LIRR.
What is the hotel address and phone number?
Virgin Hotels New York City is at 1227 Broadway, New York, NY 10001; for reservations through BookResorts agents call +1 (888) 605-1350, available 24/7.
Does Virgin Hotels New York City offer airport shuttle service?
No, the hotel does not provide an airport transfer or shuttle service.
Is valet parking available at Virgin Hotels New York City?
Yes, 24/7 valet parking is available at the main entrance; overnight rates are listed as $75 per night for standard vehicles and $90 per night for SUVs plus tax, with no self-parking or in-and-out privileges.
Can I bring my dog to Virgin Hotels New York City?
The hotel allows up to two dogs per stay for an additional fee, provides pet beds, bowls and treats, and does not permit cats; dogs may not be left unattended in rooms and the outdoor pool is off-limits to pets.
What identification and payment are required at check-in?
Guests must present a valid photo ID and a credit card at check-in, and the property accepts major credit and debit cards; a damage/incidentals deposit is collected before arrival and refunded after check-out.
What are the check-in and check-out times at Virgin Hotels New York City?
Standard check-in is 3:00 PM and standard check-out is 12:00 PM (noon); flexible times can be requested by calling the Junction (front desk) team and late check-in is available until midnight subject to availability.
Is Virgin Hotels New York City smoke-free?
Yes, the entire property, including guest Chambers and suites, is smoke-free.
Does the hotel have free Wi‑Fi?
Yes, free high-speed Wi‑Fi is included throughout the hotel as part of the mandatory daily Destination Fee.
Things to do
10What on-site dining options are available at Virgin Hotels New York City?
On-site dining includes Everdene (New American, breakfast/lunch/dinner and rooftop bar), El Cielo (Colombian fine dining), The Riff Raff Club (cocktail lounge) and The Pool Club (rooftop bar and snacks).
Can I use the rooftop pool at Virgin Hotels New York City?
Yes, there is a seasonal fourth-floor rooftop pool deck open daily from 8:00 AM to 8:00 PM, with loungers and cabanas; hotel guests should reserve pool access and priority is given to guests.
Are children allowed at the Pool Club?
Poolside loungers and cabanas are open to all ages from 8:00 AM to 11:30 AM daily, but from midday onward the Pool Club is restricted to guests 21 and over.
What fitness and spa facilities does Virgin Hotels New York City offer?
The hotel has a 24/7 Fitness Center with Technogym equipment included in the Destination Fee, and an on-site Exhale Spa open daily with a hammam, dry sauna, snow room and Salt Room plus treatment rooms.
Can non-guests visit the rooftop pool or Pool Club?
The rooftop pool is open to the public via reservations on the Pool Club page, though hotel guests get priority and non-guests may be subject to rental fees and food-and-beverage minimums for lounger or cabana reservations after 12:00 PM.
What nearby attractions can I walk to from Virgin Hotels New York City?
The hotel sits in NoMad and is within walking distance of the Empire State Building, Madison Square Garden, Macy’s Herald Square, the Flatiron Building and 5th Avenue.
Does Everdene serve breakfast and what are its hours?
Everdene serves breakfast daily from 7:00 AM to 11:00 AM, with lunch and dinner hours later in the day and weekend brunch on Saturday and Sunday.
Are there spa day passes at Exhale Spa?
Yes, Exhale Spa offers a 'Recovery Day Pass' that provides access to spa amenities such as the hammam, sauna, snow room and salt room.
Can I rent bicycles near Virgin Hotels New York City?
Bicycle rentals are available nearby for guests who want to pedal through NoMad and explore the neighborhood at their own pace.
What nightlife options are on-site at Virgin Hotels New York City?
Nightlife on-site includes The Riff Raff Club on the 39th floor for cocktails and skyline views and The Pool Club for daytime rooftop drinks and snacks.
Weddings & celebrations
9Can I host a wedding at Virgin Hotels New York City?
Yes, the hotel offers wedding venues including The Loft on the 38th floor and The Conservatory on the third floor, and provides dedicated wedding planners and proposal services.
What is The Loft venue like for a Virgin Hotels New York City wedding?
The Loft is on the 38th floor with large windows on three sides and a private outdoor observation deck, measures 2,444 sq ft and has a capacity of 225 guests.
Does Virgin Hotels New York City handle wedding catering?
Yes — the hotel provides an Executive Chef–curated catering menu for weddings and events and works with an exclusive onsite AV vendor and dedicated event coordinator.
What is the starting price for a wedding at Virgin Hotels New York City?
Wedding and event pricing at the property starts at a $25,000 minimum.
Can the hotel host smaller or private wedding events?
Yes, the hotel has a variety of smaller event spaces such as The Summit (capacity 60), the Empire Room (capacity 10) and private dining rooms that can be configured for intimate celebrations.
Is there space for outdoor ceremonies at Virgin Hotels New York City?
Yes — The Conservatory on the third floor is an outdoor garden-style venue and The Loft includes a private outdoor observation deck suitable for ceremony use.
Can I block guest rooms for a wedding at Virgin Hotels New York City?
Yes, the hotel offers guest room block bookings for wedding groups; contact the hotel's events team for details and availability.
Who coordinates audio-visual and event production for weddings?
The hotel uses an exclusive onsite AV vendor and assigns a dedicated event coordinator (referred to as a 'rock star') to manage production and logistics for weddings.
What is the hotel's maximum seated capacity for events?
Across its event spaces, the hotel supports a maximum seated capacity in the range of about 225–250 guests and a maximum standing capacity around 300, depending on the chosen spaces.
Booking & prices
10How do I make a reservation at Virgin Hotels New York City?
You can book directly via the hotel's website or through BookResorts agents at +1 (888) 605-1350, who are available 24/7 to assist with reservations.
Are there mandatory fees I should expect when booking Virgin Hotels New York City?
Yes, reservations include a mandatory daily Destination Fee of $35 plus tax which covers items such as free high-speed Wi‑Fi, 24/7 fitness center access and certain on-property live music experiences.
Is breakfast included with my room at Virgin Hotels New York City?
No, breakfast is offered daily but is available for an additional fee and is not included in standard room rates.
Which room types are available at Virgin Hotels New York City?
Room and suite options include Room, City View; Room, 2 Double Beds (Chamber 2 Double Beds); Room, 1 King Bed (Chamber King); Sky Chamber King Empire View; Sky Chamber 2 Double Beds w/ View; Sky Chamber City View; and several Sky Grand Chamber Suites including City View, Terrace and Empire Views.
What is the hotel's cancellation or deposit policy?
Specific cancellation and deposit policies vary by rate and booking channel; the hotel collects a damage/incidentals deposit prior to check-in and refunds it after check-out, so check your reservation confirmation for exact terms.
Do room rates include Wi‑Fi, fitness center access or spa treatments?
Free high-speed Wi‑Fi and fitness center access are included via the mandatory Destination Fee, but spa treatments and other services are charged separately.
Can I request a specific Chamber or suite when booking?
You can request a specific Chamber or suite type (for example, Sky Grand Chamber Suite + Terrace or Sky Chamber King Empire View) when booking, but assignments are subject to availability at check-in.
What payment methods does Virgin Hotels New York City accept?
The property accepts major credit and debit cards including Visa, Mastercard, American Express, Discover and others, and supports cashless transactions.
Is there a minimum age to make a reservation at Virgin Hotels New York City?
Yes, at least one person in each room must be 21 years or older to make the reservation and to check in.
How can I get help with an existing booking at Virgin Hotels New York City?
For assistance with an existing reservation, contact BookResorts agents at +1 (888) 605-1350 or call the hotel's Junction (front desk) team as listed on your confirmation.
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