Age, kids and pool policy explained
Virgin Hotels New York City is open to guests of all ages, but one person in each room must be 21 or older to make the reservation and check in. The rooftop Pool Club is family-friendly only in the morning (loungers/cabanas open to all ages 8:00–11:30 AM); from midday onward the Pool Club is restricted to guests 21+.
In this guide
Minimum age to book and check in
You must be at least 21 years old to make a reservation and to check in at Virgin Hotels New York City. At least one person staying in each room must be 21 or older at check-in.
Third-party sites sometimes list lower ages, but the hotel's own policy requires a 21+ check-in age. Have a valid photo ID and the credit card you used for booking ready at arrival.
- Check-in time: standard 3:00 PM (late check-in available until midnight, subject to availability).
- Check-out time: standard 12:00 PM (noon).
- Photo ID and credit card required at check-in.
| Policy | Detail |
|---|---|
| Minimum age to book/check in | 21 years |
| Check-in time | 3:00 PM (standard) |
| Check-out time | 12:00 PM (noon) |
Pool access, hours and age rules
Virgin Hotels New York City has a seasonal rooftop pool deck on the fourth floor with loungers, cabanas and skyline views. Pool hours are seasonally from 8:00 AM to 8:00 PM, and the Pool Club bar operates during daylight hours as published.
Pool-side age access changes during the day: loungers and cabanas are open to all ages from 8:00–11:30 AM daily. From midday onward the Pool Club is restricted to guests aged 21 and over.
- Pool deck hours: generally 8:00 AM–8:00 PM (seasonal).
- Pool Club bar hours: typically 10:00 AM–8:00 PM (seasonal).
- All-ages window for loungers/cabanas: 8:00–11:30 AM; 21+ only after midday.
| Time | Who may use loungers/cabanas |
|---|---|
| 8:00 AM–11:30 AM | All ages (first-come, first-served) |
| After 12:00 PM (midday) | 21+ only (Pool Club restricted) |
| Pool hours overall | 8:00 AM–8:00 PM (seasonal) |
Reservations, fees and public access for the Pool Club
Hotel guests have priority for pool access, but the rooftop pool is offered to the public via reservations on the Pool Club page. Non-hotel reservations may be available for limited time blocks.
After 12:00 PM, lounger or cabana reservations at the Pool Club require a rental fee plus a food-and-beverage minimum. Availability and pricing vary by date and season; the property gives priority to hotel guests.
- Non-hotel guest reservations may be bookable via the Pool Club page or third-party day-pass services.
- Midday reservations typically include a rental fee and a required F&B minimum.
- Lounger/cabana use is complimentary and first-come, first-served during the morning all-ages window.
| Who | Typical requirement after 12:00 PM |
|---|---|
| Hotel guests | Priority access; reservations recommended for peak times |
| Non-hotel guests | Reservation via Pool Club public bookings; rental fee + F&B minimum may apply |
| Morning visitors (8:00–11:30 AM) | Complimentary loungers/cabanas (first-come, first-served) |
Families and children — what to expect
Families and children are welcome at Virgin Hotels New York City. Because the hotel sometimes hosts adult-only events and shifts the Pool Club to 21+ in the afternoon, families should plan pool visits for the morning hours and call ahead to confirm amenity availability during their stay.
Dining venues at the property welcome families, but check specific event schedules and evening programming that might be adult-focused on a given date.
- Plan pool time between 8:00–11:30 AM for all-ages access to loungers and cabanas.
- Everdene and other dining areas generally accommodate families; confirm event nights in advance.
- The hotel may host adult-only events at times—call the Junction/front desk if traveling with kids.
| Need | Advice |
|---|---|
| Pool time with kids | Go early—8:00–11:30 AM |
| Evening family dining | Everdene accepts families; check for adult events |
| Room booking | One guest 21+ must be on reservation and present at check-in |
Rooms and where kids fit in
Virgin Hotels New York City has a mix of Chambers and Sky Grand Chamber Suites. Room types include Room, City View; Chamber King; Chamber 2 Double Beds; Sky Chamber City View; Sky Chamber King Empire View; Sky Grand Chamber Suite - City View; Sky Grand Chamber Suite + Terrace; and Sky Grand Chamber Suite Empire Views.
Many rooms accommodate two guests; Chamber 2 Double Beds and Sky Chamber 2 Double Beds w/ View offer multiple-bedding options for families needing extra beds, but confirm occupancy limits and bedding at booking.
- Room, City View (1 King Bed) — listed for 2 Guests.
- Chamber 2 Double Beds — offers 1 King Bed or 2 Double Beds (confirm configuration).
- Sky Grand Chamber Suite - City View — a listed Grand Suite option (555 sq. ft., 1 King Bed).
| Room name (as listed) | Notes |
|---|---|
| Room, City View | City view; listed for 2 Guests |
| Chamber 2 Double Beds | Can be configured with 2 Double Beds or 1 King; useful for families |
| Sky Grand Chamber Suite + Terrace | Grand Suite with terrace option — confirm occupancy and bedding when booking |
Pets, accessibility and other amenity notes
Virgin Hotels New York City welcomes up to two dogs per stay (cats are not permitted). Dogs may not be left unattended in rooms; the hotel provides pet beds, bowls and treats. The outdoor pool is off-limits to pets.
The property lists a range of accessibility features including a wheelchair-accessible path to the entrance, accessible public washrooms, an accessible pool, and accessible dining spaces. If you need specific accessible-room types or support, contact the Junction/front desk before arrival.
- Pet policy: up to 2 dogs allowed for an additional fee; cats not permitted.
- Accessible facilities: wheelchair-accessible path, public washrooms, fitness center and pool.
- Valet parking available 24/7; hotel does not provide airport transfers.
| Amenity | Note |
|---|---|
| Pets | Dogs allowed (up to 2), subject to fee; no cats |
| Accessible features | Accessible pool, dining, public washrooms and routes |
| Parking | 24/7 valet parking; no self-parking |
Practical tips and contact info
Because the Pool Club shifts to 21+ in the afternoon and the hotel sometimes schedules adult-only events, call ahead if you’re planning a family stay and expect to use specific amenities. Reservations for pool loungers or cabanas are recommended for midday hours.
For questions about check-in, room policies, pet arrangements or pool reservations, contact Virgin Hotels New York City or BookResorts agents (24/7) at the number below.
- Hotel address: 1227 Broadway, New York, NY 10001.
- BookResorts agents (24/7): +1 (888) 605-1350.
- Destination Fee: mandatory daily Destination Fee applies to reservations (covers high-speed Wi‑Fi and fitness access).
| Contact | Detail |
|---|---|
| Hotel address | 1227 Broadway, New York, NY 10001 |
| BookResorts phone (24/7) | +1 (888) 605-1350 |
| Destination Fee | Mandatory daily fee included with reservations |
